Privacy Policy

At LaDolce, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Point of Sale (POS) backend and mobile applications.

1. Information We Collect

We may collect personal identification information from you in a variety of ways, including:

• Personal Data: Name, email address, phone number, and registration/profile details.
• Device Information: Device ID, platform, and session information to facilitate device authentication and push notifications (FCM).
• Location Data: For delivery riders, we collect real-time location coordinates to track active order shipments.

2. How We Use Your Information

We use the collected information for the following purposes:

• To process and manage orders, payments, and receipts.
• To authenticate user sessions and secure account access (including OTP verification).
• To deliver push notifications for order updates and announcements.
• To track deliveries (riders) and optimize order fulfillment.

3. Data Storage and Retention

Your data is securely stored within our hosted Odoo database management systems. We implement rigorous administrative, technical, and physical security measures to protect your personal information. We retain personal data only for as long as necessary to provide services and comply with legal obligations.

4. Account Deletion and Rights

You have the right to access, update, or request the deletion of your personal account at any time. You can request account deactivation directly within the mobile application or by visiting our Account Deletion Page.

5. Contact Us

If you have any questions or suggestions about this Privacy Policy, please contact our support team at support@ladolce.la.